How to Report Bad Data Using the Shiplify Flag Portal (Self-Serve)

How to Report Bad Data

What to Do If You Spot an Error in the Lookup Tool

Shiplify’s data is 99.5% accurate, but occasional errors can occur. Your feedback helps us keep our data the best in the industry.

Common Issues to Report:

• A location type is incorrect (e.g., a commercial business is classified as a private residence).
• Shiplify does not show a forklift, but one is present at the location.
• The pin on the map is in the wrong spot

How to Report an Issue

Step 1: Click the “Report Issue” Flag

If you notice inaccurate data, simply click the “Report Issue” flag on the location in question.

Step 2: Leave a Comment & Submit Your Report

Provide a brief comment explaining the discrepancy (e.g., “A forklift is present at this location, confirmed by the carrier.”). Once submitted, our team will review and update the data within 24 hours.

Step-by-step Example:

Reporting Incorrect “No Forklift” Data

In this example Shiplify shows no forklift at a location, but you’ve received confirmation from a driver, carrier, or on-site contact that a forklift is present.

Looking at the results, you see that Shiplify returned an A2 Confidence Code. This means that while our system strongly believes no forklift is present, we aren’t 100% certain. Since you now have firsthand confirmation that a forklift exists, this is a perfect opportunity to hit the “Report Issue” flag to help update our data.

Action: Drop a quick note explaining that a forklift is on site, then click "Submit Report."

Tracking Your Flags

Step 3: Check the Status of Your Report

Once submitted, the flag status will update to "Under Review." This means our team has been notified and will manually verify the location details or make any changes within 24 hours.

Click “View Details” to visit the Flags Page, where you can see:

• Current & past flagged locations
• The comment you left
• The review status of each flag

This page is a great reference point for tracking past disputes or historic flags.

Step 4: Receiving Your Flag Resolution

Once our team reviews your flag, you’ll receive an email notification with details on our findings.

• If Shiplify’s data was incorrect, the email will outline what was changed and why.
• If no changes were made, the Shiplify team member who reviewed your flag will be cc’d on the email so you can communicate directly with someone on our team.
• If you have any questions about the resolution, simply reply to the email—our team is happy to discuss further.

Step 5: Confirm Updates on the Flags Page

After resolution, the status of your flag will update within the Flags Page of our site.

If you'd like to see specific details of the changes made, click into the status page for more information. If you need further clarification, you can always follow up via email.

Final Thoughts

By flagging incorrect data, you’re helping Shiplify maintain the highest level of accuracy, ensuring better insights for your business and the entire freight community. Thank you for taking the time to keep our data strong!