When shipping Less-Than-Truckload (LTL) freight, understanding whether a destination has a loading dock or a forklift is crucial for cost control, efficiency, and avoiding unnecessary delays. Many delivery locations—such as retail stores, restaurants, daycares, or private residences— may lack a loading dock, meaning that standard freight unloading methods may not be possible.
This is where liftgates come into play. A liftgate is a hydraulic platform attached to the back of a truck that lowers freight to the ground when a dock is unavailable. However, not all trucks are equipped with liftgates, and carriers charge additional fees when one is required. Failing to account for dock access upfront can result in unexpected charges, delays, and even failed deliveries.
The Problem: Unexpected Liftgate Fees and Delivery Delays
If a carrier arrives at a location without a dock or forklift and doesn’t have a liftgate-equipped truck, the freight cannot always be unloaded. When this happens, the shipment often has to be taken back to a terminal and rescheduled for re-delivery on a properly equipped truck.
This can cause:
- Increased Costs – Liftgate fees, re-delivery fees, and possible storage charges
- Delays & Frustration – Missed deadlines, wasted labor time, and disrupted supply chains
- Poor Customer Experience – Customers left waiting for deliveries that should have arrived on time
The Solution: Proactively Identifying Dock and Forklift Access
Shiplify’s Lookup Tool gives you instant visibility into whether a location has a dock or forklift. If Shiplify determines a location doesn’t have a dock or a forklift, then a liftgate is likely required. By accessing this information via our lookup tool you can:
- Prevent Unnecessary Liftgate Fees – If a forklift is available at a no-dock location, you can avoid paying for an unnecessary liftgate.
- Ensure the Right Equipment is Used – Avoid failed deliveries by ensuring carriers are prepared for the unloading conditions.
- Eliminate Surprises in Your Freight Costs – Get accurate pricing upfront, reducing unexpected fees and budget overruns.
- Improve Delivery Efficiency – Minimize delays by ensuring shipments arrive with the correct unloading plan.
By leveraging this location intelligence, businesses can make smarter shipping decisions, reduce costs, and improve the customer experience. Don’t let unexpected accessorial charges disrupt your supply chain—Shiplify gives you the insight you need to ship with confidence.